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Phone math, missed calls, and the operating reality of running a local business.

Notes from building AI receptionists for trades, restoration, and other local service businesses. No fluff, no industry-buzzword salad. Just the numbers and what works.

Phone Strategy · 12 min read · May 17, 2026

How much are missed calls costing your roofing, HVAC, or plumbing business?

Most local service businesses miss 27% of inbound calls. Fewer than 3% of voicemail-bound callers leave a message. The math on what each missed call actually costs is uglier than most owners realize. Real numbers, real sources, and a calculator you can run on your own business.

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